Privacy Policy

1. Who we are

Hanoi Silk Co. ("we", "us", "our") is a small e-commerce brand selling premium Vietnamese human hair products. This policy explains how we handle information you share with us when you visit our site, place an order, or contact us.

2. Information we collect

• Order info: name, shipping address, email, phone, and items purchased.
• Payment info: processed securely by Shopify and our payment partners. We never see or store your full card details.
• Contact info: anything you send us through forms, email, WhatsApp, or Instagram DMs.
• Site usage: basic analytics (pages viewed, device type, referrer) to improve the experience.

3. How we use it

To process and ship your order, respond to your messages, send order updates, prevent fraud, and improve the site. We do not sell your data.

4. Who we share it with

Only the partners we need to fulfil your order: Shopify (checkout), our shipping carriers (DHL, FedEx, local post), and email/messaging providers. They are bound by their own privacy policies.

5. Cookies

We use essential cookies to keep your cart working and a small number of analytics cookies to understand site usage. You can disable cookies in your browser settings.

6. Your rights

You can ask us to access, correct, or delete your personal information at any time. Email hanoisilk.co@gmail.com and we will respond within 30 days.

7. Contact

Questions about this policy? Email hanoisilk.co@gmail.com.